Returns & Refund Policy
Our guidelines regarding traditional remedy hygiene, damaged delivery replacements, consultation rescheduling, and refund processing.
Damaged in Transit
Notify us within 48 hours of courier delivery with clear photos. We dispatch a prompt replacement or issue a full refund immediately.
Traditional Hygiene
Due to sacred cultural practices and strict hygiene standards, opened or unsealed herbal preparations cannot be returned or restocked.
Consultation Rescheduling
You may reschedule or cancel any in-person or remote video consultation up to 24 hours prior to your scheduled time without penalty.
1. Traditional Herbal Remedies & Products
ABATHANDANAYO prepares authentic indigenous herbal remedies, cleansing siwasho, oils, and ritual accessories under strict standards of cleanliness and respect. Once an item has been unsealed, opened, or utilized in ceremonial or personal practice, it cannot be returned for safety, hygiene, and spiritual integrity.
Unopened accessories (such as unbroken beadwork, unlit candles, or sealed non-perishable ritual items in original packaging) may be returned within 7 calendar days of receipt at the buyer's courier expense.
2. Damaged, Broken or Incorrect Items
In the rare event that courier transit causes breakage, leakage, or if an incorrect item was dispatched, please contact our support team on WhatsApp at +27 60 434 6763 or email info@abathandanayo.co.za within 48 hours of delivery.
Please provide your order reference and a clear photograph of the parcel and damaged product. Once verified, we will arrange a replacement parcel dispatched at our expense or provide a 100% refund.
3. Consultation Cancellations & Rescheduling
We value our clients' time and allocate dedicated time for each consultation session. If you need to reschedule or cancel your appointment:
- 24+ Hours Notice: Full refund or free rescheduling to any available calendar slot.
- Less than 24 Hours Notice: Subject to a 50% late-cancellation fee to compensate for the allocated healer time, with the remaining 50% refunded or credited.
- Missed Appointments (No-show): Non-refundable.
4. Refund Method & Processing Time
Approved refunds are processed via our secure payment gateway partner, PayFast, directly back to your original payment method (Credit/Debit Card or Instant EFT). Refunds typically reflect in your South African bank account within 3 to 7 business days.
Have a Question About an Existing Order?
Our support team is available on WhatsApp to assist with tracking, exchanges, or returns.